Frequently Asked Questions

1. Returns, Cancellations & Refunds

  • Returns & Cancellations Policy

  • Refund processing timelines

  • Faulty or delayed items policy

  • Cancellation/amendment restrictions
    Link to Returns

2. Terms & Conditions / Policies

  • Order acceptance and rejection

  • Ownership & payment

  • Customs/tax for international orders

  • Discount/promo code usage
    Link to Terms & Conditions

3. Product Instructions & Use

  • Brown Bear “heart” module instructions (battery, recording, playback)

  • Scent feature & safety advice
    Link to Instructions

4. Philosophy & Benefits

5. Contact & Support